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Thanks for clicking through; I would be very grateful if you could give me as much information as possible. I will publish the consolidated - and anonymous - results on the forum.
Nothing except the email system name is compulsory, please fill in as much as you can, but ignore anything you dont want to answer.
If you have used more than one email tool could you fill in 2 forms - it saves me making this one repetitive.
EMAIL SYSTEM:
Email system you have used:
Provided by (company):
How often were you sending an email?
How many emails were you sending per month (average)?
What type of email system is this?
How would you rate the system overall?
USABILITY AND TOOLS:
How easy was it to use?
Did you need technical skills?
Did it have a template manager?
Did it have an address book manager?
Did it have an easy to use (WYSIWYG) editing tool?
Was it easy to add images?
Was it easy to add links?
Was it easy to import and export data?
Could you do test sends?
If the tool offered reporting how good was it?
Did the system offer (please tick all that apply)
A sign up form for your website?
An automatic email response to sign-ups?
Personalisation (Dear FirstName)
Extra data fields for your use and/or personalisation?
Unsubscribe link?
Forward to a friend?
Did the system automatically manage (please tick all that apply)
Unsubscribes
Hard Bounces
Soft Bounces
Replies
COSTS:
How were you charged?
Did you think the costs were:
AND FINALLY...
Any comments you want to add?
Your name
Your Organisation
Your Email
Would you mind if I contacted you for more detail?
sue@suefidler.com Terms and Conditions